Workforce Development

Our training programs assist you in developing and retaining a highly skilled and productive workforce to meet your strategic business and profit goals.

  • Introduction to Training Within Industry: Supervisor and Team Leader Development

    Training Within Industry (TWI) consists of three standardized programs covering essential skills needed by all supervisors and team leaders, regardless of industry: Skill in Instruction, Skill in Improving Methods, and Skill in Leading. Each TWI program follows a proven four-step process: Preparation, Presentation, Application and Testing. Supervisors are given the opportunity to learn and practice the process in a confidential, low-stress, and highly supportive environment. Each program is simple, straight-forward and easy to implement. Class materials include pocket reference cards for daily use after the program has been completed.

    TWI – Job Instruction for Standardized Work
    The objective of Job Instruction is to help supervisors develop a well-trained workforce resulting in less scrap and rework, fewer accidents, and less tool and equipment damage. Supervisors are taught how to effectively break down a job for instruction. The method emphasizes preparing the operator to learn, giving a proper demonstration, identifying the key points in the job, observing the operator perform trial runs, and tapering off coaching while continuing to follow-up.

    TWI – Job Relations
    Problems come in two basic forms – those dealing with products and processes, and those dealing with human behavior and relationships. JR emphasizes that people must be treated as individuals. Supervisors are given foundations for developing and maintaining good relations to prevent problems from arising. Principles include providing constructive feedback, giving credit when due, telling people in advance about changes that will affect them, making the best use of each person’s ability, and earning the employee’s loyalty and cooperation. When problems do arise, it teaches supervisors how to get the facts, weigh them, make the decision, take action, and check results.

    Call 1.800.637.4634 for details

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  • Training Within Industry – Job Instruction, Job Relations, Job Methods

    Information: Linda Adams – (425) 438-1146 x107
    Call 1.800.637.4634 for details

    TWI consists of three standardized programs that teach the essential skills needed by all supervisors and team leaders, regardless of their industry. These programs are: Skill in Instruction, Skill in Improving Methods, and Skill in Leading People.

    TWI “J” Programs

    Job Instruction Training (JI) Teaches supervisors how to quickly train employees to do the job correctly, safely, and conscientiously.
    Job Methods Training (JM) Teaches supervisors how to produce greater quantities of quality products in less time by making the best use of the people, machines, and materials now available.
    Job Relations Training (JR) Teaches supervisors how to build positive employee relations, increase cooperation and motivation, and effectively resolve conflicts as they arise.

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  • Leveraging leaders to increase productivity and improve morale

    As the foundation for continuous improvement, our Training Within Industry program helps you leverage the role of the supervisor to make immediate changes that make a real difference in productivity and profitability.

    Learn more about our training programs and resources to help you develop your people.

    Training Within Industry

    Watch how Training Within Industry has helped Physio Control standardize their employee training methodology.

  • Maximizing your people and policies

    We provide your human resources professionals with cutting-edge resources and current information to help you develop sound policies and procedures for greater workplace efficiency and effectiveness.

    Learn more about our consulting solutions and resources to help you develop your people.

    White Paper: Why You Should Worry About ICE Raids, by Brenda J. Smith, J.D.

    You have been hearing in the news that companies are getting into trouble for hiring illegal immigrants, but don’t think that will happen to you. Are you sure? All of the companies who have been subject to I.C.E. raids thought the same thing. And now they are in various stages of prosecution and subject to fines which could financially cripple the companies.
    Learn more

  • Training for whole-company success

    Whether you want your employees to get Lean or to develop new skills that increase productivity, we can help.

    Learn more about our training programs and resources to help you develop your people.

    Brace Point Railings gears up for success

    Brace Point Railings is a major supplier and installer of handrails and guardrails. With accelerated training in Lean Manufacturing and workplace organization, they made excellent use of a slow period of activity to dramatically change the look of the company, both physically and functionally.
    Read more

  • Managing and respecting a diverse workforce

    Cultural awareness promotes staff understanding of how their diverse ways of dealing with daily challenges can be synergized by focusing on effective communication and team-building. We help supervisory staff develop leadership and team-building skills with their diverse front-line workers.

    Learn more about our training programs and resources to help you develop your people.

    Grant for Washington Food Processors Educated Bilingual Workforce in Lean Principles

    Impact Washington worked with MEPs from Oregon, Nevada and Idaho to implement the Lean for the Food Processing Industry Project. The project addressed the unique competitive challenges in the industry as well as the nature of its cross-cultural workforce.

  • Coaching for success from the inside out

    Our specialists coach successful business people to help them achieve the success of their businesses, creating more effective leaders and business managers.

    Learn more about our consulting solutions and resources to help you develop your people.

  • Building teams that help businesses thrive

    We help you develop effective team participation, which is critical to unleashing the power of group dynamics in problem solving, through training that teaches the basics of team participation customized to fit your group and company culture.

    Learn more about our consulting solutions and resources to help you develop your people.


Find out how Impact Washington can help you; contact us today.